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Listserv Etiquette:
Do's, Don'ts, Tips, & Hints
Reduce Reply Quotations - When you
respond to a message, please
edit your reply to quote only enough of the pertinent
message to place your comment in perspective. Most e-mail
readers have an option for quoting the previous message
in a reply. Then all you have to do is cut out the parts
that aren't necessary, and write your reply in the message
body. Indicate omissions with ellipsis or the bracketed
snip ( ... or [snip] )
Also note that it is never necessary to send a reply
to both the listserv and the sender, because doing so
will result in the original sender getting two copies
of your reply, since the original sender is already
subscribed to the listserv.
Proofread - Please proofread your
message and look for spelling and grammar errors, since
it will be read by more than two hundred members. DO
NOT USE ALL CAPS! It will look like you are shouting.
Also, review the tone of your message. Ask yourself
what your reaction would be if you received it. Look
for any areas that might be misunderstood and rewrite
these sentences to remove any ambiguity. If you are
asking a question, be sure to include details about
the problem and specifications, such as model and version
numbers. Keep your message terse and to the point. Be
clear and be polite, but get to the point. Remember,
people do not like to read large blocks of text.
New Thread - If you wish to begin a
new thread, don't reply to
an old message. Even changing the subject line will
continue the old thread and can be very confusing for
the reader.
The Subject Field - Always enter
a descriptive phrase in the subject field of the e-mail
message. This phrase should give an indication of the
message's content. If you have more than one topic,
send separate messages for each topic. This allows the
recipient to reply separately to each topic and more
easily "file" the message under the proper
category.
When you use the reply function, but digress from the
original subject, modify the "Subject" field
accordingly. This keeps the body information in sync
with its topic. Example: "Java Security [was Cookie
Complaint]"
Reply Address - When replying to
a message, pay attention to where the message is going.
Remember, the default reply address is the TCS listserv,
and not to the person who wrote the message. Sending
a message to the wrong address can be very embarrassing.
Long Lines - If the line lengths
in your messages are too wide, they become unreadable
in many mail readers. Try setting your window to less
than 80 characters (72 is a common number), and set
the font to a fixed-width font such as Courier. This
will insure that your messages can be read by the broadest
number of mail readers and computing platforms.
Commercial Messages/Attachments -
Commercial messages are not permitted, nor are attachments,
except by prior arrangement with the TCS Board of Directors.
If you want to send someone an attached file, please
do so in a private e-mail message, not by sending it
to the listserv. You can also upload the file to a Web
site or FTP site and post the URL on the listserv.
Copyrighted and/or Licensed Materials
- Do not send copyrighted material unless you own the
copyright or have explicit permission from the author
to do so. Instead, write a short description about the
item and post the URL or Web address of where the copyrighted
material can be found. Do not offer to illegally sell
or copy software. Software is covered by strict licensing
agreements. It is legal to sell new, unused software
that can be legally licensed to the new owner.
HTML - Although you may send HTML-formatted
messages to the listserv, doing so may reduce the number
of responses to your message. Many modern e-mail programs
(including Eudora, Netscape, and Microsoft products)
can produce e-mail messages formatted with fonts, italics,
bold, underlining, justification, colors, and even images.
Although HTML-formatted messages are the wave of the
future, many readers still use plain text e-mail readers,
and they will not be able to read your message if it
has formatting codes in it. You should note that some
e-mail programs may send formatted messages by default.
If your e-mail program is setup that way, you will need
to turn off that feature before sending a message to
the listserv.
Finally . . .
In order to focus the mutual aid tradition of members
helping members, the primary purpose of the listserv
shall be to deal with questions and answers regarding
computer and technology related issues.
Suggested topics include
- Questions and answers regarding computer and technology
related hardware, software, operating systems, peripherals,
and accessories
- Internet and other sources for computer and technology
related information (hardware, software, services)
- Software (new, unlicensed) or hardware for sale,
trade, or donation
- Requests for computer and technology related volunteer
and job positions
- Computer and technology industry news, updates,
and humor
- Notifications about TCS news, projects, and SIG
meetings.
At the discretion of the TCS Board of Directors, members
engaging in off-topic or unwelcome behavior may be subject
to removal from the listserv. Examples of unacceptable
postings might include e-mail assaults with antagonistic,
sarcastic, or insulting language; messages which accuse,
belittle, or criticize another participant; or other
socially inappropriate activity.
Pursuant to Board action of November 2001, using the
the listserv to organize political type action like
boycotts or protests or to mine the listserv for potential
supporters of a political type action is not permitted
nor are actions relating to, involving, or characteristic
of politics such as persistent campaigning for a personal
cause or goal. Computer-related general informational
political discussion and reporting without recommendations
to action or recruitment on the listserv and other TCS
entities is permissible and within the scope of sanctioned
TCS activities.
Use of the listserv to publicly debate or dispute
the policies of the Society is inappropriate for this
forum. Rather, any member wishing to comment on or recommend
changes in the policies of the Society should do so
either by contacting a Board member, by personal appearance
at any Board of Directors meeting, or by e-mail to the
Board. An e-mail message can be sent to all the Board
members at once by addressing it to the Board
of Directors along with your comment or suggestion.
If you are not sure if a message that you want to
post is appropriate for our listserv, you can send it
to the Listserv Director privately
for review.
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